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Entries in tips and tricks (2)


Secrets from our Admin Pros

They do so much more than fulfill typical administrative duties. They are a bright smile and positive attitude throughout the day; they are “master multi-taskers”; they are the glue that holds an office together; they are the key to keeping an office running smoothly and seamlessly.

With Administrative Professionals Day just around the corner on April 23, we took the opportunity to talk with some of our very own office stars to gain some insight into their office productivity secrets and what makes being an admin so great.


Paula Angelone Cohen, Human Resources, and Joan Bundy, Corporate Communications Coordinator, share their top 10 tips for successfully maintaining an operational work environment:

  1. Take the initiative and be proactive
  2. Build relationships of trust and integrity
  3. Develop relationships with other admins in the company
  4. Ask questions, share ideas and be a partner
  5. Use a checklist and take action
  6. Organize—find the method that works for you
  7. Be patient
  8. Laugh—find humor in any situation
  9. Be a master at multi-tasking
  10. Enjoy your day

(Bundy also admits that a love of caffeine could help to get through the day!)

Another important element to being good at office management is that you like what you do.

Cohen says, “I really love my job for many reasons. I get to help my manager and team succeed and make someone’s day.”

Cohen, along with Receptionists, Karen Layug and Stephen Inafuku helped us compile this list the top 5 reasons to love being an Administrative Professional:

  • Face-to-face interaction to both internal and external clientele. Chohen belives that her job “allows you to interact with all departments and learn different things from them and share ideas.” Inafuku says, “As a part of welcoming every guest, I have the opportunity to chat with them and they are the most interesting and eclectic group of people you could imagine with fun stories and good advice.”
  • It’s a fast-paced job—Layug says, “not only does it make the day go by faster, it keeps me on my toes which makes me learn and adapt quickly.”
  • Rewarding work. Cohen says she loves “leaving at the end of the day knowing I made a difference in some way.” She also has the pleasure of laughing and smiling daily (making someone else smile is a bonus!). Layug enjoys “working in many programs, such as Excel, to help become more efficient. Being efficient in my work makes me feel accomplished.”
  • Challenges. According to Inafuku, “Corporate Reception is a blend of technical tasks combined with the unpredictable nature of customer service. This requires a constant balancing act which keeps things exciting and on your toes.”
  • Helping to create a company culture. Inafuku says, “Facilitating the numerous company events, charities, employee appreciations, guest speakers and more is such a direct way of tapping into the amazing culture we have at ProFlowers and reminds me of how lucky I am.”

Office management is not an easy job. It requires skills that most people could use more of in the workplace, and in life in general. It takes a good attitude and willingness to put others’ needs before your own. We appreciate our admins and all that they do

April 22, 2014


Workplace Violence

Workplace violence can be any act of physical violence, threats of physical violence, harassment, intimidation, or other threatening, disruptive behavior that occurs at the work site. Workplace violence can affect or involve employees, visitors, contractors, and other non-employees. A number of different actions in the work environment can trigger or cause workplace violence. It may even be the result of no-work related situations such as domestic violence or “road rage”. Workplace violence can be inflicted by an abusive employee, manager, or even a stranger. Whatever the cause or whoever the perpetrator, workplace violence is not to be accepted or tolerated.

The following are warning indicators of potential workplace violence:

• Intimidating, harassing, bullying, belligerent, or other inappropriate and aggressive behavior.
• Numerous conflicts with customers, co-workers, or supervisors.
• Brining a weapon to the workplace (unless necessary for the job), making inappropriate references to guns, or making idle threats about using a weapon to harm someone.
• Statements showing fascination with incidents of workplace violence, statements indicating approval of the use of violence to resolve a problem, or statements indicating identification with perpetrators of workplace homicides.
• Statements indicating desperation (over family, financial, and other personal problems) to the point of contemplating suicide.
• Direct or veiled threats of harm.
• Substance abuse.
• Extreme changes in normal behaviors.


Once you have noticed a subordinate, co-worker, or customer showing any signs of the above indicators, you should take the following steps:

• If you are a co-worker, you should notify the employee’s supervisor immediately of your observations.
• If it is a customer, notify your supervisor immediately.
• If it is your subordinate, then you should evaluate the situation by taking into consideration what may be causing the employees problems.
• If it is your supervisor, notify that person’s manager.

It is very important to respond appropriately, i.e., not to overreact but also not to ignore a situation. Sometimes that may be difficult to determine. Managers should discuss the situation with expert resource staff to get help in determining how best to handle the situation.

Source: Kristin VanSoest ( September 23, 2014